Digital Products (eBooks, Journals, Prints, Games)

• All digital sales are final once the file(s) are delivered.
• We will honor refunds for duplicate charges or confirmed technical delivery issues that cannot be resolved within 7 days of purchase.
• If you experience trouble accessing a file, please email us—most issues are fixable (link re-send, format guidance, etc.).

Donations

Donations are non-refundable. If a donation was made in error or duplicated, contact us within 7 days and we will review the request.

Apparel (Produced & Fulfilled by J316 Clothing Co.)

• Defects/Misprints: Contact us within 7 days of delivery with order number and photos; we’ll coordinate a replacement.
• Size Exchanges: Made-to-order apparel may be eligible for a size exchange within 14 days if unworn/unwashed; additional shipping may apply.
• Wrong Address/Unclaimed: Re-ship fees may apply.

How to Start a Request

1. Email: [email protected]
2. Include your order #, the email used at checkout, and a brief description. For apparel issues, add clear photos.

Processing

Approved refunds are issued to the original payment method. Processing time depends on your bank or card issuer.

Exclusions

• Digital items after successful delivery (except duplicate charge/technical failure we cannot resolve).
• Buyer’s remorse or subjective preferences (colors, styles) for digital items.
• Apparel worn, washed, or damaged by the customer.

Questions? We’re happy to help: [email protected]